This Manual is 194 pages.

This mediation program provides 8 training sessions. Participants are educated in the following:

• Skills and theories of mediation
• Practical conflict management
• The causes of conflict
• Conflict management styles
• Dealing with angry people
• Cross-cultural mediating skills
• Co-mediating and mediating solo
• Mediating techniques: the art of neutrality, the art of questioning, and the art of listening
• Writing a workable agreement
• Realistic role plays for hands-on practice
• Critical thinking, communications, and public speaking skills